Claims and Emergencies

How to make a claim

 

 

Emergency medical treatment whilst abroad

If you are currently outside the UK and require emergency medical treatment, please call the local emergency services immediately.

As soon as it’s possible to do so, either you or a travelling companion must contact the 24 hour emergency medical assistance helpline which is operated by Allianz Assistance, on the following number:

+44 20 8603 9856

Once you contact the emergency medical assistance helpline, our insurer will setup the case and confirm next steps with you.

 

Non-emergency medical treatment whilst abroad

If you are currently outside the UK and require medical treatment for a non-emergency condition, such as outpatient treatment for a minor injury or illness, please contact the 24 hour emergency medical assistance helpline before seeking treatment, on the following number:

+44 20 8603 9856

Our insurer will be able to help you find a local clinic or hospital that can provide suitable treatment and will advise on billing arrangements.

 

Non-medical claim

If you are currently outside the UK and require to make a non-medical claim please contact us on:

+44 (0) 20 8603 9958