Claims and Emergencies

How to make a claim

 

 

Emergency medical treatment whilst abroad

If you are currently outside the UK and require emergency medical treatment, please call the local emergency services immediately.

As soon as it’s possible to do so, either you or a travelling companion must contact the 24 hour emergency medical assistance helpline which is operated by our insurer ERV, on the following number:

+44 (0) 1 403 288 119

Once you contact the emergency medical assistance helpline, our insurer will setup the case and confirm next steps with you.

 

Non-emergency medical treatment whilst abroad

If you are currently outside the UK and require medical treatment for a non-emergency condition, such as outpatient treatment for a minor injury or illness, please contact the 24 hour emergency medical assistance helpline before seeking treatment, on the following number:

+44 (0) 1 403 217 427

Our insurer will be able to help you find a local clinic or hospital that can provide suitable treatment and will advise on billing arrangements.

 

All other claims

For any other claims please download and complete the appropriate claim form, which are available from our insurer’s website:

https://www.erv.co.uk/travel-insurance/claims/

The address to send completed claim forms to is:

ERV Insurance Services, PO Box 9, Mansfield,
Nottinghamshire , NG19 7BL
+44 (0) 1 403 217 427